Communication Actions

Owned by Content Writers
Last updated: Sept 09, 2024
2 min read

Overview

  • The Communication category within a workflow encompasses actions that facilitate the exchange of information between different parts of the workflow, between workflows, or with external systems and users.

  • These actions are essential for coordinating processes, sending notifications, and interacting with other systems or stakeholders.

Actions

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Communication Action

Description

Reference

Communication Action

Description

Reference

Notify

  • It is used to alert users or relevant stakeholders about specific events, updates, or tasks within the process.

  • These notifications can be delivered through various channels such as email, SMS, in-app messages, or push notifications.

For example, A workflow management system might notify team members when a new task is assigned or when a deadline is approaching.

Notify Action

Bulk Notify

  • It is useful for informing a large group of recipients about the same event or update.

  • Instead of sending individual notifications to each recipient, bulk notifications allow you to send a single message to multiple recipients simultaneously.

Bulk Notify Action

API

  • It is essential in workflows, enabling different software systems or services to communicate with each other.

  • In workflow automation, APIs facilitate the integration of various tools, platforms, or applications, allowing them to exchange data and trigger actions seamlessly.

For example, An e-commerce workflow might use APIs to retrieve product information from a database, process payments through a payment gateway, or update inventory levels in real time.

API Action

Rest API

  • It adheres to REST architecture principles and are commonly used to build web services that enable clients to interact with server resources using standard HTTP methods.

  • In workflows, REST APIs can be used to access and manipulate data stored on remote servers or cloud services.

For example, A workflow might use a REST API to retrieve weather information from a third-party service, fetch data from a social media platform, or perform operations on a cloud-based storage system.

Rest API Action