Attributes
In this section, you can see various options that appear while configuring the Net Promotor Score. These options include:
Attribute Name | Description |
|---|---|
Record Object | This represents the object for which the configuration is created. The object is already selected, as it was chosen during the initial configuration. Note: This field is disabled if the user selects 'Non-Record Page' in the configuration. |
Record to Preview | This feature allows users to select an object record to see how the progress bar will appear in the preview section after making changes. Note: This field is not available if the user selects 'Non-Record Page' in the configuration. |
Question | Here, you can define you question for your NPS survey you can put it as static or you can get the question from various sources. Reference: Value Source |
Response Reason Question | This field allows users to provide additional context or details regarding their response. It helps in understanding the reasons behind the given rating. |
Type | Here, the you can select the type of Net Promoter Score (NPS) component. Note: The available options are:
|
Response | This option allows the user to select the field where the response will be stored. This field captures the rating or feedback provided by the customer. Note: You can choose from various sources where the response will be stored. |
Reason | This setting allows the user to select the field where the reason for the rating will be stored. This field captures any additional context or details provided by the customer regarding their rating. |
Detractors | Detractors are respondents who are dissatisfied with the product or service and may provide negative feedback. This option includes all values from the picklist of the selected object configuration, and you can choose multiple values as detractors. |
Passive | Respondents categorized as Passives are generally satisfied with the product or service but are not enthusiastic enough to be considered Promoters. This option includes all values from the picklist of the selected object configuration, and you can choose multiple values as Passive. |
Promoters | Respondents categorized as Promoters are highly satisfied and enthusiastic about the product or service. This option includes all values from the picklist of the selected object configuration, and you can choose multiple values as Promoters. |
Response Reason | This is a multi-select picklist field containing values corresponding to Detractors, Passives, and Promoters. By selecting these values, you can display the relevant response reasons associated with each category. |
Padding Location | You can set the padding location for components (e.g., 'around,' 'left') to create space around them. After setting the location, you can adjust the padding size accordingly. |
Margin Location | You can set the margin location for components (e.g., 'around,' 'left'). After setting the location, you can adjust the margin size accordingly. |
Value Source:
In this section, users can choose from various input sources, including:
Custom Metadata
Custom Setting
Record Field (available only in record page configuration)
Static Value
These input sources allow you to pass or set values for various attributes or fields.
For non-record pages, the attributes are similar, but some options may be unavailable, such as "Object Name" and "Record Preview.