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Overview

  • The Decision action introduces logic into the workflow by making choices based on predefined conditions.

  • It’s essentially a control mechanism that dictates the flow of the process by evaluating certain conditions. If a condition is met, one branch of the workflow is followed; if it is not, a different path is taken.

  • This action is crucial for workflows that need to react differently under various scenarios.

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For example, the workflow might check if a account is active or not and then perform different tasks accordingly.

  • The Decision action enables workflows to behave dynamically and intelligently, ensuring appropriate responses to different inputs or situations.

  • Let’s explore the screens that follow, after drag-n-drop of Decision action on workflow canvas.

Config

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After clicking on + button, following screen for specifying decision condition opens up.

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