NPS Net Promotor Score is a metric used togauge customer feedback and satisfaction. It measures how likely customers are to recommend a company's product or service to others. The score is determined through a survey where customers rate their likelihood of recommendation on a scale from 0 to 10.
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
For example, after a customer interacts with your support team or completes a purchase, they receive an NPS survey asking, "On a scale from 0 to 10, how likely are you to recommend our product/service to a friend or colleague?" |
...